Know Your Customer Policy
Know your customer policies have become increasingly important worldwide lately, especially among banks and other financial institutions, in order to prevent identity theft, money laundering, financial fraud and terrorist activity.
Capitalfunds holds a zero tolerance fraud policy, and is taking all measures possible to prevent it. Any fraudulent activity will be documented and all related accounts to it will be immediately closed. All funds in these accounts will be forfeited.
Capitalfunds aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with certain data from you, including your preferred deposit method.
When you deposit funds we will require the following documents
PROOF OF ID
Government Issued Photo ID: International Passport or National ID (Front & Back),
clearly indicating your full name, date of birth, signature, photo, issue date & valid expiration date and MRZ lines, if applicable. Your name must correspond with the name you supplied on your application.
Scan or take a photo of your
Government issued Photo ID or Passport.
Proof of Residence
Utility Bill [i.e. Gas, Electricity, Landline Telephone, Internet, Tax] or Bank Statement/Credit Card Statement – dated within the last three months. Your Proof of Residence must correspond with the name and address as indicated on your application.
If you choose to fund your trading account with a Credit/Debit Card
– a copy of both sides indicating your name, expiration date, last four digits on the front and signature on the back.
This is to ensure that payments and withdrawals are made only to and from the Card in your possession
Scan or take a photo of your credit card
(Please make sure the 4 corners of the card are within the frame)
To maintain the security of your card we recommend you cover the numbers on the front of your card except the last 4, and the CVV code.
A signed purchase history of your online transactions DOD. Download here
DOD image here
Bank Wire Confirmation
If you choose to transfer funds via Bank Wire – provide the Bank
If you have any questions, please don’t hesitate to contact our customer support: [email protected]
Scan or high resolution digital photograph
All four edges visible
Use *.jpg, *.jpeg, *.png, *.gif, *.pdf, *.tif, *.tiff, *.doc, *.docx or *.rt
When do I need to provide these documents?
We highly appreciate you taking the time to provide us with all the necessary documents as soon as you can, in order to avoid any delays in processing your transactions. We require the receipt of all the necessary documents prior to making any cash transactions to your benefit.
Some circumstances may require us to request these documents before allowing any other activities in your account, such as deposits or trades.
Please note that if we will not receive the required documents on file, your pending withdrawals will be cancelled and credited back to your trading account. We will notify you on such event via our system.
How can I send you these documents?
Please scan your documents, or take a high quality digital camera picture, save the images as jpegs, then send it to us via mail to [email protected]
How do I know my documents are safe with you?
Capitalfunds holds the security of documentation at highest priority, and treats all documents it receives with utmost respect and confidentiality. All files we obtain are fully protected using the highest level possible of encryption at every step of the review process.
We Thank You For Your Cooperation In Helping Us Make CapitalFunds A Safer Place To Trade.
High Risk Investment Trading foreign exchange carries a high level of risk, and may not be suitable for all investors. The high degree of leverage can work against you as well as for you. Before deciding to trade foreign exchange you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with foreign exchange trading, and seek advice from an independent financial advisor if you have any doubts DISCLAIMER ALL ISSUES RELATES TO THIRD PARTY SERVICES INCLUDING WITHOUT LIMITATION ROBOTS, ALGO TRADING, SIGNALS AND SOFTWARE ARE PROVIDED BY A THIRD PARTY (AFFILIATE) AND THE PLATFORM DOES NOT ENDORSE ANY VENDORS OR HOLD ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT, SPECIAL OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR LOSS OF USE) AND THE USE OF IT IS SUBJECT TO YOUR DISCRETION AND AT YOUR OWN RISK.